Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
Loews Hotels & Co is a prestigious name in the luxury hotel industry, renowned for owning and operating a collection of 26 high-end hotels and resorts across the United States. These properties are strategically located in major city centers and sought-after resort destinations from coast to coast, offering travelers exceptional accommodations and unique experiences that surpass the standard Four Diamond hotel rating. Loews Hotels prides itself on curating distinctive and approachable local experiences that reflect the character and culture of each community they serve. This local touch is a hallmark of their brand, ensuring guests enjoy a deeply personalized and... Show More
Job Requirements
- High school diploma or GED equivalent
- 1-2 years customer-facing work experience preferably in hospitality or sales
- Ability to communicate effectively in English and other languages specified
- Demonstrated ability to maintain confidentiality
- Willingness to maintain professionalism and composure
- Strong adaptability and organizational skills
- Proficiency with Microsoft Excel and Windows-based programs
- Excellent customer service skills
Job Qualifications
- High school diploma or GED equivalent
- 1-2 years customer-facing experience preferably in hospitality or sales
- Proficiency in English
- Preferred language skills in Spanish, Portuguese, and French
- Strong written and verbal communication skills
- Ability to maintain professionalism and composure
- Proficiency with Microsoft Excel and Windows-based applications including Outlook and Word
- Excellent customer service skills
Job Duties
- Answer incoming calls and text messages from guests and other stakeholders
- Engage with guests courteously and professionally
- Maintain and communicate detailed hotel and room knowledge
- Document guest requests accurately in the system
- Assist with guest requests related to engineering, valet, front desk, security, bell desk, and housekeeping
- Provide accurate directions and information about hotel functions
- Handle guest complaints and escalate when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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