Guest Services Agent

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Benefits

401k

Medical insurance

Dental Insurance

Vision Insurance

Employee assistance program

Flexible spending account

Paid Time Off

Employee Discounts

Job Description

We are a reputable hospitality establishment dedicated to providing exceptional guest experiences in the lodging and accommodation sector. Our company prides itself on creating a welcoming and comfortable environment where guests feel valued and cared for from the moment they arrive until their departure. As a well-established hotel brand, we foster a culture of professionalism, attentiveness, and high-quality customer service, aiming to ensure every guest's stay is memorable and enjoyable. We believe that excellent service begins with a warm greeting and continues through consistent attention to each guest’s needs, preferences, and satisfaction throughout their visit.

The Front Desk ... Show More

Job Requirements

High school diploma or GED
At least 18 years of age
Basic computer skills
Must be able to read, communicate effectively and have superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Work experience in the hospitality or restaurant industry preferred
Communication in other languages is helpful

Job Qualifications

High school diploma or GED
Basic computer skills
Must be able to read, communicate effectively and have superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Work experience in the hospitality or restaurant industry preferred
Communication in other languages is helpful
At least 18 years of age

Job Duties

Maintain a personal demeanor that is friendly, cheerful and courteous at all times
Greet guests by name
Ensure that all guests feel welcomed to the property
Register guests and assign rooms
Conduct check-out processes
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
Respond to phone calls, and retrieve guest mail, faxes and packages
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed
Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction
Attend team briefings
Handle cash, credit card, currency conversions and other financial transactions
Post charges such as room, food, liquor or telephone to ledger
Compute or adjust bill, collect payment, and make change for guests
Perform other duties as assigned

Job Location

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