Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
employee wellness program
Job Description
Lehigh Valley Health Network (LVHN) stands as a beacon of excellence in the healthcare sector, showcasing a team of nearly 23,000 talented, vibrant, and diverse colleagues committed to delivering superb patient care. As a nationally recognized and forward-thinking healthcare organization, LVHN provides an environment full of opportunities for healthcare professionals to grow and excel. Emphasizing innovation and compassionate care, LVHN has earned a prestigious reputation, reflected through its consistent ranking among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. It is a Magnet hospital, honored five times by the American Nurses Credentialing Center, highlighting outstanding... Show More
Job Requirements
- Must be 18 years old or older
- Ability to communicate effectively
- Ability to multi-task and establish priorities
- Ability to maintain organization in a changing environment
- Demonstrate professionalism and empathy
- Ability to lift and carry 25 lbs
- Frequent sitting, standing, and keyboard use
- Willingness to perform activities such as kneeling, bending, squatting and performing CPR if required
- Ability to cooperate and collaborate with unit-based staff and leadership
- Commitment to patient safety and customer service
Job Qualifications
- High school diploma or equivalent preferred
- Technical school diploma preferred
- Ability to communicate effectively
- Ability to multi-task and establish priorities
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, flexibility and leadership
- Demonstrate professionalism and empathy in a sensitive environment
- Ability to use working knowledge of the environment to meet established goals and objectives
Job Duties
- Greet patients and visitors while performing rounding in patient rooms
- Provide communication between clinical staff and Environmental Services and Food Services to facilitate timely resolution of issues
- Provide quality customer service by offering one-on-one attention to detail and taking initiative in responding to needs
- Respond rapidly and thoroughly to emergencies, special needs, spills, late trays and maintain de-cluttered and properly stocked units to ensure patient and staff safety
- Offer amenities such as blankets, water, coffee, newspapers, and in-room and tablet entertainment
- Demonstrate empathy and professionalism in a sensitive environment
- Assist with communication of visitation requirements and coordinate with other external departments as needed
- Provide wayfinding services for patients and visitors needing transport to other departments
- Cooperate and collaborate with unit-based staff and leadership and participate in unit huddles as indicated
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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