Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Lehigh Valley Health Network (LVHN) is a leading health care organization committed to delivering exceptional patient care with a focus on innovation, teamwork, and compassion. With nearly 23,000 colleagues, this vibrant and diverse workforce supports a mission to provide outstanding health services across multiple locations. As a nationally recognized and forward-thinking network, LVHN has earned prestigious awards such as being ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years, achieving Magnet(tm) Hospital status five times, and receiving top patient safety grades from The Leapfrog Group in 2020. These accolades reinforce LVHN's dedication to excellence... Show More
Job Requirements
- Must be 18 years old or older
Job Qualifications
- Technical school diploma
- Ability to communicate effectively
- Ability to multi-task and establish priorities
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, flexibility and leadership
- Demonstrate professionalism and empathy in a sensitive environment
- Ability to use working knowledge of working environment to meet established goals and objectives
Job Duties
- Greet patients and visitors while performing rounding in patient rooms
- Provide communication between clinical staff and Environmental Services and Food Services to facilitate timely resolution of issues
- Provide quality customer service to customers by providing one-on-one attention to detail
- Respond rapidly and thoroughly to emergencies, special needs, spills, late trays etc. and maintain de-cluttered unit, as well as units being properly stocked to ensure patient and staff safety
- Offer amenities such as blankets, water, coffee, newspapers, in room and tablet entertainment
- Demonstrate empathy and professionalism in a sensitive environment
- Assist with communication of visitation requirements and communication with other external departments as needed
- Provide wayfinding services for patients/visitors needing to transport to other departments
- Cooperate and collaborate with Unit based Staff and Leadership and participate in unit huddles as indicated
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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