GUEST SERVICE SUPERVISOR (RFT/NAVY GATEWAY INNS & SUITES)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.19 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
flexible schedule
Employee Discounts
Job Description
NGIS Hawaii is a renowned hospitality organization located in the beautiful setting of Pearl Harbor, Hawaii. As part of the larger Navy Exchange Service Command (NEXCOM) Hospitality Group (NHG), NGIS Hawaii specializes in providing outstanding guest services and hospitality operations for military and civilian visitors alike. This organization is committed to maintaining high standards of customer service, operational efficiency, and safety within its facilities, including managing front desk operations, guest accommodations, and associated administrative tasks. Situated in a strategic location, NGIS Hawaii plays a vital role in supporting the lodging services and functions for its guests, contributing heavily to their... Show More
Job Requirements
- Two years of relevant administrative or professional experience
- One year specialized supervisory or technical experience in guest services
- Ability to work all shifts including holidays
- Proficiency in computer systems relevant to hospitality operations
- Must satisfy all training and position requirements
- Ability to handle emergency situations
- Willingness to participate in hiring and staff management activities
Job Qualifications
- Two years experience in administrative or responsible work with general knowledge of business practices
- One year specialized experience in supervisory or technical work with guest services environment
- Ability to exercise mature judgement and interpersonal skills
- Knowledge of front desk operations or similar environment
- Proficiency with Property Management and Point of Sale systems
- Training and supervisory skills
- Ability to work all shifts including holidays
- Effective communication and problem solving skills
Job Duties
- Responsible for NHG front desk operations including lobby appearance, guest service, office operations, work all shifts including holidays as scheduled, communicate operations and guest issues to chain of command
- Assist guests with room reservations, cancellations, payments, check-in, check-out, and credit card processing in person, telephone and email
- Train associates on NHG systems and procedures, monitor and ensure completion of required training, create work schedules and assign work, check quality and productivity, motivate staff
- Approve leave requests, document attendance, use payroll system for scheduling and expense reporting
- Issue room keys, sort mail and messages, deposit guest valuables, control uniform inventory and appearance
- Operate multi-line phones, answer inquiries about services and facilities
- Utilize Property Management System to generate reports, input and review statistical data
- Operate Point of Sale system for sales transactions
- Reconcile daily transactions, perform night audit functions, resolve discrepancies, assist with month-end reporting
- Act as Manager on Duty to maintain continuity in GM absence
- Participate in hiring, evaluate and counsel staff, complete performance evaluations, recommend awards
- Assist with setup and breakdown of breakfast bar and lobby events
- Submit purchase requisitions for supplies, maintain inventory and equipment, request repairs
- Ensure compliance with OSHA and NHG regulations, maintain clean and safe environment
- Monitor budgets including payroll and supplies
- Ensure security of rooms and keys, report lost keys
- Perform other related duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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