GUEST SERVICE SUPERVISOR (RFT/NAVY GATEWAY INNS & SUITES)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.19 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
NGIS Hawaii is a hospitality services organization that operates primarily in the vibrant setting of Pearl Harbor, Hawaii. It is dedicated to providing exceptional guest services and lodging experiences to its patrons, aligning with the high standards of the Navy Exchange Service Command Hospitality Group (NHG). The company is committed to excellence in hospitality management, focusing on delivering seamless front desk operations, efficient office management, and comprehensive guest service solutions. NGIS Hawaii offers a dynamic work environment in which employees can thrive by embracing a culture of teamwork, professionalism, and continuous improvement. The location in Pearl Harbor provides a unique... Show More
Job Requirements
- Two years of experience in administrative, professional investigative, or responsible work
- One year of academic study above high school level in hospitality can substitute for experience
- One year of specialized supervisory experience in Navy Lodge or similar setting
- Ability to work all shifts including holidays
- Completion of required training and job duties satisfaction
- Ability to manage multiple communication modes and operational tasks
- Capability to manage payroll, leave requests, and schedules
- Must maintain security of guest rooms and keys
- Ability to perform emergency operations and support special events
- Availability for full-time employment in Pearl Harbor, Hawaii
Job Qualifications
- Two years of experience in administrative or responsible work involving business practices and interpersonal relations
- One year of specialized supervisory experience within Navy Lodge or similar guest services environment
- Experience in front desk operations including reservations, guest services, and office management
- Ability to train and lead staff in hospitality systems and standard operating procedures
- Strong communication and interpersonal skills for guest interaction and team coordination
- Familiarity with payroll systems and budget monitoring
- Ability to operate Property Management Systems and Point of Sale systems
- Skills in conducting audits, managing discrepancies, and generating operational reports
- Capable of managing emergencies and acting as Manager on Duty
- Knowledge of OSHA compliance and safety standards
Job Duties
- Supervise daily front desk operations including lobby appearance and guest service
- Communicate with NHG personnel and chain of command about operations and guest issues
- Assist guests via telephone, email, and in-person for reservations, payments, check-in, and check-out
- Train associates on NHG systems and standard operating procedures
- Monitor staff performance, assign work schedules, and ensure completion of required training
- Approve leave requests, document attendance, and manage payroll expenses
- Issue room keys, sort mail, control uniform inventory, and maintain office operations
- Operate multi-line telephone system and respond to inquiries about base facilities and local attractions
- Utilize Property Management System to generate reports and ensure data accuracy
- Manage Point of Sale transactions and reconcile daily sales
- Conduct night audits, resolve discrepancies, and support month-end reporting
- Act as Manager on Duty to ensure operational continuity
- Participate in staff hiring, evaluations, and performance counseling
- Oversee setup and breakdown of breakfast bar and events
- Create and submit purchase requisitions for supplies and guest amenities
- Ensure compliance with OSHA and maintain a safe environment
- Monitor departmental budgets and expenses
- Maintain security of guest rooms and keys
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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