Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
team building activities
volunteering opportunities
Job Description
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is a distinguished hospitality establishment located in the scenic coastal city of Redondo Beach, California. As part of the Tapestry Collection by Hilton, this hotel offers guests a unique blend of authentic local experiences paired with the trusted standards and quality service that Hilton is known for worldwide. The hotel prides itself on its ability to provide a vibrant and welcoming atmosphere, where personalized guest service and excellence in hospitality are paramount. It serves a diverse clientele, ranging from leisure travelers seeking relaxation by the beach to business professionals requiring efficient... Show More
Job Requirements
- minimum of two years hotel experience as front desk supervisor or progressive front desk responsibility
- strong English skills both oral and written
- familiarity with hotel front desk operations and procedures
Job Qualifications
- minimum of two years hotel experience as front desk supervisor or progressive front desk responsibility
- strong English skills, both oral and written
- familiarity with hotel front desk operations and procedures
Job Duties
- maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- communicate effectively with guests and fellow team members
- be proficient at all guest service systems and processes
- supervise, train, coach and retrain guest service team on systems, processes, procedures and guest interaction
- oversee and ensure accountability in all aspects of guest service team's performance
- responsible for all front office activity during scheduled shifts
- monitor and adjust room availability status
- check travel agent commissions, franchise frequent stay program activity and central reservations
- monitor and complete filing of registration cards, reservations, correspondence and no-shows
- check maid's list and ensure room availability status is accurate
- check and audit banks
- check dry cleaning status
- submit daily report to guest services manager or general manager
- maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
- provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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