Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
401k
vacation
sick leave
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a prestigious member of the Tapestry Collection by Hilton, is renowned for delivering an exceptional hospitality experience along the beautiful California coastline. As part of the Hilton brand family, this hotel combines unique, boutique style with the renowned standards of quality and service synonymous with Hilton properties worldwide. The Redondo Beach Hotel offers guests a welcoming environment complete with modern amenities, stylish accommodations, and a prime location near the beach, dining, and entertainment venues. Catering to both leisure and business travelers, the hotel prides itself on exceptional guest service, making every visitor's stay memorable. With its... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or guest service role
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Excellent verbal and written communication skills
- Ability to handle cash and audit financial transactions
- Customer-oriented mindset
Job Qualifications
- Proven experience in guest service or front office supervision
- Strong communication and interpersonal skills
- Proficiency with guest service systems and hotel management software
- Ability to supervise and train staff effectively
- Problem-solving and conflict resolution skills
- Knowledge of front office operations in a hotel environment
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Be proficient at all guest service systems and processes
- Supervise, train, coach and retrain guest service team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of guest service team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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