Guest Service Supervisor - Madison, WI - (Expired Job)
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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Equal opportunity employer
inclusive workplace
Professional Development
dynamic work environment
team-oriented culture
Job Description
The hiring establishment is a vibrant leisure and recreation facility specializing in creating enjoyable and memorable experiences for guests of all ages. This amusement-focused company prides itself on maintaining a friendly and welcoming atmosphere while ensuring the utmost safety, cleanliness, and organization in all areas of the business. Dedicated to guest satisfaction and operational excellence, the company employs a team-oriented approach where every staff member plays an important role in delivering top-tier service. With a commitment to continuous improvement and guest engagement, the facility not only offers a dynamic work environment but also emphasizes professional development and teamwork. The environment... Show More
Job Requirements
- High school diploma or equivalent preferred
- 2+ years of guest's service experience
- 1-2 years of supervisory experience
- Intermediate Microsoft Office user with strong organizational skills
Job Qualifications
- High school diploma or equivalent preferred
- 2+ years of guest's service experience, 1-2 years of supervisory experience
- Intermediate Microsoft Office user with strong organizational skills
Job Duties
- Work collaboratively with the Front Desk Attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation
- Ensure that staff maintains a sanitary, organized, and presentable area
- Plan, organize, and control the operations of the amusement areas
- Assist with scheduling employees to cover the department and events
- Train and supervise the Front Desk Attendants and Porters
- Perform league preparation duties
- coordinate lane assignments, monitor practice times if applicable
- Promote knowledge of the location's features and upcoming events
- Communicate inventory and supplies shortages in department to General Manager
- Inspect, maintain, and may have to troubleshoot equipment
- Ensure security, functionality, and proper handling of company property in the department
- Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
- Answer guest inquiries over the phone and in person
- providing accurate information
- Patrol FOH to respond to guest's needs and take action to correct any problems
- Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores
- Issue, record and redeem gift certificates, coupons, etc. according to company policy
- Provide all required complimentary shift paperwork with settlement in a consistent and organized manner
- Make announcements to guests over the P.A. system regarding specials, promotions, etc.
- Communicate with pit crews
- operate call buttons, relay information, log calls, check response time
- Perform opening and closing duties as required
- Enforce safety rules and reports hazards
- Monitor guests for rule violations
- Report all company violations to management
- Respond to injuries or other incidents
- Provide first aid, call ambulance/police if necessary, complete proper paperwork (i.e. Incident Report, etc.)
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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