Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.28
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Flexible Schedule
Job Description
Kirkwood Community College's Center for Hospitality Excellence is a leading institution dedicated to educating and preparing exceptional hospitality professionals with a global impact. Known for its comprehensive curriculum and hands-on learning approach, the center aims to be the foremost place to learn, recruit, and stay within the industry. By combining rigorous academic standards with real-world experience, the college fosters an environment where students are empowered to achieve excellence and develop skills critical for hospitality management and operations. The Center for Hospitality Excellence embraces diversity and inclusivity, ensuring that every student and professional is nurtured in a welcoming environment that respects... Show More
Job Requirements
- High school diploma or the equivalent
- Minimum of two years full-time experience in a related hospitality setting or equivalent education and work experience
- Ability to work evenings and weekends
- Valid driver license and ability to qualify for a class D Chauffer's license
- Ability to lift up to 100 pounds occasionally
- Ability to stand, talk, hear, walk, and perform close visual work frequently
- Ability to push, pull, and grasp 10-50 pounds constantly
- Availability to maintain regular and consistent attendance
Job Qualifications
- High school diploma or equivalent required
- Minimum of two years full-time experience in a related hospitality setting or equivalent education and work experience
- Preference given to candidates with a post high school degree
- Preference given to candidates with prior supervisory experience
- Ability to provide courteous, prompt, and efficient service
- Knowledge of hotel policies and procedures
- Effective time management, ability to prioritize and multitask
- Ability to operate front desk equipment including copier, calculator, computer, and fax
- Strong decision making, good judgment, and problem solving skills
- Ability to work effectively and respectfully with diverse personalities
- Demonstrated leadership and coaching abilities
Job Duties
- Prepare department work schedule and ensure department is adequately staffed
- Supervise, train, coach, and mentor all front desk and bell staff
- Ensure brand standards are followed by all staff
- Model and maintain department standards of service
- Greet, register, and assign rooms to guests, escort them when needed
- Keep records of room availability and guests' accounts manually or using computers
- Compute bills, collect payments, and make change for guests
- Perform simple bookkeeping activities such as balancing cash accounts
- Review accounts and charges with guests during check-out
- Post charges for rooms, food, liquor, or telephone calls to ledgers manually or by computer
- Transfer luggage and packages to and from rooms, loading areas, vehicles, or terminals
- Supply guests with directions, travel information, and information about available services and points of interest
- Receive and mark baggage with claim checks
- Assist travelers and guests with special needs
- Deliver messages and run errands for guests
- Explain operation of room features such as locks, ventilation systems, and televisions
- Maintain clean lobbies and entrance areas
- Maintain vehicles in guest-ready state
- Ensure regular and consistent attendance at work
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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