Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $25.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a distinguished member of the Tapestry Collection by Hilton, is a vibrant and welcoming hotel committed to delivering exceptional guest experiences through personalized and attentive service. This upscale hotel combines the unique charm of Redondo Beach with the trusted hospitality standards of Hilton, making it a prominent destination for travelers seeking comfort, style, and a relaxing atmosphere near the Southern California coast. The hotel prides itself on maintaining a warm, friendly environment where guests feel cared for and valued throughout their stay. The Redondo Beach Hotel is not only a place to rest but also a... Show More
Job Requirements
- Minimum of two years hotel experience as a front desk supervisor or in progressive front desk responsibility
- Strong command of English, both oral and written
- Proficiency with guest service systems and processes
- Ability to work a flexible schedule including weekends and holidays
- High school diploma or equivalent
Job Qualifications
- Minimum of two years front desk supervisory experience
- Strong English skills, both oral and written
- Knowledge of hotel front desk operations and procedures
- Proven ability to train and lead a team
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and resolve issues effectively
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
- Communicate effectively with guests and fellow team members
- Be proficient at all Guest Service systems and processes
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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