Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
flexible scheduling
Job Description
The hiring establishment is a vibrant amusement and recreational facility known for providing an engaging and guest-focused environment. This company specializes in delivering exceptional leisure experiences and prides itself on maintaining a safe, organized, and entertaining atmosphere for all visitors. Emphasizing customer service and operational excellence, the company is committed to creating memorable moments for guests through various recreational activities and events. The work environment is dynamic, often involving high noise levels and vibrant lighting effects like lasers and strobes, designed to enhance the entertainment value. Employees interact with large crowds and children, underscoring the importance of a friendly, professional,... Show More
Job Requirements
- High school diploma or equivalent preferred
- 2+ years of guest service experience
- 1-2 years of supervisory experience
- Intermediate Microsoft Office user with strong organizational skills
- Able to stand and walk for extended periods of time
- Able to lift 50 pounds
- Willingness to work long hours and frequent weekends
Job Qualifications
- High school diploma or equivalent preferred
- 2+ years of guest service experience
- 1-2 years of supervisory experience
- Intermediate Microsoft Office user with strong organizational skills
Job Duties
- Work collaboratively with front desk attendants to maintain the front of the house as a friendly, guest-oriented location for leisure and recreation
- Ensure that staff maintains a sanitary, organized, and presentable area
- Plan, organize, and control the operations of the amusement areas
- Assist with scheduling employees to cover the department and events
- Train and supervise the front desk attendants and porters
- Meet weekly with the general manager
- Identify and manage staff projects
- Coordinate advertising and promotions alongside the general manager
- Perform league preparation duties
- coordinate lane assignments, monitor practice times if applicable
- Promote knowledge of the location's features and upcoming events
- Communicate inventory and supplies shortages in department to general manager
- Inspect, maintain, and troubleshoot equipment
- Ensure security, functionality, and proper handling of company property in the department
- Interact professionally using Spare Time Service Standards (Code S.E.R.V.E.)
- Answer guest inquiries over the phone and in person
- provide accurate information
- Patrol front of house to respond to guest's needs and take action to correct problems
- Confidently operate the POS system making accurate transactions
- Issue, record and redeem gift certificates and coupons according to company policy
- Provide all required complimentary shift paperwork with settlement in a consistent and organized manner
- Make announcements to guests over the PA system regarding specials and promotions
- Communicate with pit crews
- operate call buttons, relay information, log calls, check response time
- Perform various duties related to vending machines including removing, counting, recording money and restocking items
- Perform opening and closing duties as required
- Enforce safety rules and report hazards
- Monitor guests for rule violations
- Recognize signs of intoxication and take appropriate actions
- Report all company violations to management
- Respond to injuries or incidents with first aid and proper paperwork
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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