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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $25.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
DoubleTree San Diego Del Mar, part of HM Alpha Hotels & Resorts, is a renowned hotel situated in the scenic San Diego area known for its exceptional hospitality, comfort, and professional service. The hotel combines a welcoming atmosphere with modern amenities, creating a memorable experience for both business and leisure travelers. As part of a respected hotel group, DoubleTree San Diego Del Mar emphasizes a culture of respect, inclusion, and high standards of service excellence, making it a preferred destination for guests. The property is renowned for its guest-centric approach and commitment to maintaining a vibrant and friendly environment for... Show More
Job Requirements
- High School Diploma or equivalent
- Minimum 1 year in guest services, general office, accounts receivable, or customer service
- Successful completion of a background check
- Ability to handle guest inquiries and resolve concerns professionally
- Experience in accurate financial handling and adherence to policy
- Preferably supervisory or team leadership experience
- Ability to work overtime and irregular hours
- Strong communication and interpersonal skills
- Detail-oriented with high accuracy in financial transactions
- Problem-solving and resourcefulness
- Discretion and professionalism
- Adaptability to changing schedules and priorities
Job Qualifications
- High School Diploma or equivalent
- Minimum 1 year in guest services, general office, accounts receivable, or customer service
- Experience handling guest inquiries and resolving concerns professionally
- Proven track record of accurate financial handling and policy adherence
- Supervisory or team leadership experience preferred
- Strong interpersonal and communication skills
- Ability to multitask in a fast-paced environment
- Detail-oriented with high accuracy in financial transactions
- Problem-solving mindset and resourcefulness
- Discretion and professionalism
- Adaptability to changing schedules and priorities
Job Duties
- Greet, register, and assign rooms to guests, ensuring discretion and professionalism
- Issue room keys and provide escort instructions to Bell staff or guests
- Answer guest inquiries regarding hotel services, local dining, entertainment, and travel
- Maintain accurate records of room availability, guest accounts, and reservations
- Process billing, collect payments, issue change, and post charges
- Handle mail, messages, and communications using hotel equipment
- Enforce credit policies and ensure proper handling of cash and deposits
- Take initiative to warmly engage with guests, creating a welcoming environment
- Oversee assigned employees in the absence of the Department Manager, including work assignments and performance oversight
- Make arrangements for guests such as restaurant, transportation, entertainment, and special amenities
- Safeguard guest valuables when needed
- Flexibly work overtime and irregular hours when required
- Perform additional duties as assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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