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Guest Service Supervisor at Kimpton Harper Hotel

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Kimpton Harper Hotel

Guest Service Supervisor

Hurst, TX, USA|Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts

Job Description

HHM Hotels is a renowned hotel management company dedicated to delivering exceptional guest experiences through meticulous service and operational excellence. With a robust portfolio of properties committed to upholding the highest standards of hospitality and sustainability, HHM Hotels embodies values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Known for integrating innovative programs like EarthView, which focuses on sustainable practices, HHM Hotels not only prioritizes guest satisfaction but also environmental stewardship within the hospitality industry. As a respected leader in hotel management, the company offers dynamic career paths for growth, fostering a... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • 2 years previous front desk experience required
  • previous supervisory responsibility preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • 2 years previous front desk experience required
  • previous supervisory responsibility preferred

Job Duties

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
  • supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
  • be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
  • review trip advisor reports and respond to guest issues and concerns
  • adhere to corporate or departmental policies, procedures, and service standards in conjunction with management
  • discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • train or instruct employees in job duties or company policies or arrange for training to be provided

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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