Guest Service Supervisor
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Paid holidays
Job Description
This job opportunity is with a reputable hotel located in Shreveport, LA. The hotel is known for its commitment to providing guests with a pleasant and professional experience in a comfortable setting. Operating in the hospitality industry, the hotel offers full-time employment for individuals passionate about guest services and creating memorable stays for customers. The salary range for this position is between $16.00 and $17.00 hourly, catering to dedicated professionals looking to advance their careers in hotel management and guest relations. This position offers a flexible work shift, adapting to various operational needs of the hospitality business.\n\nThe role involves performing... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of guest services, general office, accounts receivable, or customer service experience
- ability to speak and hear in English
- visual acuity including close and distance vision
- physical ability to sit, walk, stand for extended periods
- ability to lift and carry 6-25 lbs
- manual dexterity and fine motor skills
- willingness to work overtime and irregular hours
Job Qualifications
- High school diploma or equivalent
- minimum 1 year of guest services, office, accounts receivable, or customer service experience
- ability to speak clearly and listen carefully
- strong communication skills with diverse individuals
- adaptable to changing tasks
- proficiency in using switchboard or computer keyboard
- basic cashier experience
- supervisory skills
- knowledge of hotel policies
Job Duties
- Greet, register, and assign rooms to guests
- issue room key and escort instructions without announcing room numbers
- answer inquiries regarding hotel services, registration, shopping, dining, entertainment, and travel
- keep records of room availability and guest accounts
- make, confirm, and cancel reservations
- compute bills, collect payments, and make change
- post charges such as room, food, liquor, or telephone
- date-stamp, sort, and rack incoming mail and messages
- transmit and receive messages using telephone, fax, and switchboard
- enforce hotel credit policies
- account for all cash and make deposits
- greet guests warmly
- take responsibility for assigned employees in absence of manager
- make restaurant, transportation, or entertainment reservations
- deposit valuables in safe
- order complimentary flowers or champagne
- perform other assigned duties
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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