Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development program
flexible scheduling
Employee assistance program
Job Description
Our company is a distinguished hotel establishment known for delivering exceptional guest experiences through professional service and attention to detail. As a hospitality provider, we are committed to creating a welcoming environment where guests feel valued and comfortable throughout their stay. Our hotel boasts a blend of modern amenities and elegant design, catering to both leisure and business travelers looking for outstanding accommodation and personalized services.
The Front Desk Agent role is integral to the daily operations of our hotel, focusing on providing a warm and efficient welcome to each guest. This position involves a combination of responsibilities including g... Show More
The Front Desk Agent role is integral to the daily operations of our hotel, focusing on providing a warm and efficient welcome to each guest. This position involves a combination of responsibilities including g... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in guest services or customer service
- Ability to speak and hear in English
- Vision capabilities including close and distance vision
- Ability to sit, stand, and walk for extended periods
- Ability to lift and carry 6-25 lbs frequently
- Manual dexterity and fine motor skills
- Ability to work overtime and irregular hours
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year guest services, general office, accounts receivable, or customer service experience
- Strong communication and interpersonal skills
- Ability to multitask effectively
- Basic proficiency in operating telephone and computer systems
- Ability to work in a fast-paced environment
- Willingness to work irregular hours and overtime
Job Duties
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell person or directly to guest without announcing room numbers
- Answer inquiries about hotel services and local attractions
- Maintain records of room availability and guest accounts
- Make, confirm, and cancel reservations
- Compute bills, collect payments, and make change
- Date-stamp, sort, and distribute incoming mail and messages
- Enforce hotel credit policies and manage cash deposits
- Greet guests in a friendly and warm manner
- Supervise assigned employees in the absence of the Department Manager
- Make restaurant, transportation, or entertainment reservations
- Handle other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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