Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k) plan
Job Description
Drury Hotels is a reputable hospitality company known for its commitment to excellence and guest satisfaction, operating multiple properties across the United States, including the 101 Ridge Road location in Pittsburgh, Pennsylvania. As a part of the hotel industry, Drury Hotels is renowned for offering guests a seamless blend of comfort, superior service, and value that exceed expectations. The company prides itself on fostering a supportive work environment where employees feel valued, motivated, and empowered, with an emphasis on career growth and a strong company culture. Recognized as one of Newsweek's America's Greatest Workplaces in 2025, Drury Hotels underscores its... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in guest service or front desk supervision preferred
- ability to give and take written and oral direction
- ability to communicate clearly in English
- ability to handle money and perform basic accounting tasks
- availability to work flexible hours including nights and weekends
- ability to motivate and inspire team members
- willingness to perform duties of guest service agent, night audit, or other positions as needed
- ability to maintain a safe and secure environment for team members and guests
- may require some travel
Job Qualifications
- ability to communicate clearly in English
- ability to train, motivate, and inspire team members
- thorough knowledge of Drury Hotels policies and procedures
- knowledge of marketing and sales programs
- ability to handle money and utilize office machines
- attention to detail
- previous experience in front desk or guest service roles preferred
Job Duties
- assist management team with supervising the front desk and guest service positions
- ensure Drury Hotels policies and procedures are consistently communicated and followed
- maintain a high standard of integrity and demonstrate positive leadership characteristics
- assist with training guest service team members
- provide courteous, efficient, friendly service to all guests and potential guests
- respond promptly and efficiently to inquiries, requests, and complaints
- contribute to maintaining a positive work environment for team members and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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