Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical
Dental
Vision
401k
vacation
sick leave
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a distinguished member of the Tapestry Collection by Hilton, is a boutique hotel known for its unique style, exceptional service, and welcoming atmosphere. Nestled in the vibrant coastal city of Redondo Beach, California, this hotel offers a blend of modern comfort and local charm for both leisure and business travelers. Emphasizing a commitment to personalized guest experiences, the hotel provides a dynamic working environment that values creativity, teamwork, and excellence in hospitality. As part of the renowned Hilton family, the Redondo Beach Hotel benefits from global brand recognition and extensive resources while maintaining its individual character... Show More
Job Requirements
- Must be available for PM shifts from 2:00 pm to 10:00 pm
- Minimum of two years hotel experience in supervising or progressively responsible front desk roles
- Strong oral and written English skills
- Familiarity with front desk operations and hotel procedures
- Ability to supervise and train staff
- Ability to communicate effectively with guests and team members
- Capable of multitasking in a fast-paced environment
Job Qualifications
- Minimum of two years hotel experience as front desk supervisor or progressive front desk responsibility
- Strong English skills, both oral and written
- Knowledge of hotel front desk operations and procedures
- Ability to supervise and train a team
- Excellent communication and interpersonal skills
- Proficiency with guest service systems
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel
- Communicate effectively with guests and fellow team members
- Be proficient at all guest service systems and processes
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Check travel agent commissions, franchise frequent stay program activity and central reservations
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows
- Check Maid’s list and ensure room availability status is accurate
- Check and audit banks
- Check dry cleaning status
- Submit daily report to Guest Services Manager or General Manager (written or verbal)
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns
- Contribute to and maintain established information and communication sources such as department and front desk logbooks
- Provide assistance to other team members and departments
- Perform other duties as assigned, requested or deemed necessary by Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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