Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid vacation
Paid sick leave
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a distinguished property within the Tapestry Collection by Hilton, represents a premier destination for travelers seeking comfort, exceptional service, and a memorable stay in a vibrant coastal setting. Located in the heart of Redondo Beach, this hotel embraces the unique spirit of the area while providing guests with a blend of modern amenities and warm hospitality. As a member of the Hilton family, the hotel is committed to upholding high standards of excellence, ensuring that every guest experience is seamless and enjoyable. This facility is known for its stylish accommodations, attentive service, and its dedication to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or guest service roles
- Availability to work PM shifts from 2:00 pm to 10:00 pm
- Strong communication and interpersonal skills
- Proficiency with guest service systems and technology
- Ability to supervise and lead a team
- Ability to multitask and manage time effectively
- Attention to detail and accuracy
- Customer-focused mindset
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest service or front desk operations
- Strong leadership and supervisory skills
- Proficiency in guest service systems and hotel management software
- Excellent communication and interpersonal skills
- Ability to train and motivate team members
- Detail-oriented with strong organizational skills
- Problem-solving abilities and conflict resolution skills
- Ability to work evening shifts from 2:00 pm to 10:00 pm
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Be proficient at all guest service systems and processes
- Supervise, train, coach and retrain guest service team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of guest service team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Check travel agent commissions, franchise frequent stay program activity and central reservations
- Monitor and complete filing of registration cards, reservations, correspondence and no-shows
- Check maid’s list and ensure room availability status is accurate
- Check and audit banks
- Check dry cleaning status
- Submit daily report to guest services manager or general manager
- Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: