Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.28
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Kirkwood Community College Center for Hospitality Excellence is a leading educational institution dedicated to nurturing and preparing high-caliber professionals in the hospitality industry. Renowned for its commitment to excellence, the Center provides a dynamic learning environment where students and hospitality professionals acquire the skills and knowledge necessary to succeed in various hospitality sectors globally. The Center is part of Kirkwood Community College, a well-regarded educational institution that values inclusion, innovation, and continuous improvement in its programs and services.
This full-time position with benefits requires evening and weekend availability, highlighting the commitment to service and flexibility needed to thrive in ... Show More
This full-time position with benefits requires evening and weekend availability, highlighting the commitment to service and flexibility needed to thrive in ... Show More
Job Requirements
- High school diploma or the equivalent required
- Minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience
- Preference will be given to those candidates with a post high school degree
- Preference will be given to those candidates with prior supervisory experience
- Valid driver license and ability to qualify for a class D Chauffeur's license required
- Ability to work evenings and weekends
- Ability to lift up to 100 pounds occasionally
- Ability to stand, talk, and hear for extended periods
- Ability to push, pull, and grasp 10-50 pounds
- Regular and consistent attendance at work
Job Qualifications
- High school diploma or the equivalent
- Minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience
- Preference given to candidates with a post high school degree
- Preference given to candidates with prior supervisory experience
Job Duties
- Prepare department work schedule and ensure department is adequately staffed
- Supervise, train, coach, and mentor all front desk and bell staff
- Ensures brand standards are followed by all staff
- Models and maintains department standards of service
- Greet, register, and assign rooms to guests of hotels or motels, escort them to their destination in the building when needed
- Keep records of room availability and guests' accounts, manually or using computers
- Compute bills, collect payments, and make change for guests
- Perform simple bookkeeping activities, such as balancing cash accounts
- Review accounts and charges with guests during the check-out process
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Receive and mark baggage by completing and attaching claim checks
- Assist travelers and other guests with special needs
- Deliver messages and run errands for guests
- Explain the operation of room features such as locks, ventilation systems, and televisions
- Maintain clean lobbies or entrance areas for travelers or guests
- Maintain vehicles in guest ready state
- Regular and consistent attendance at work
- Perform other related work duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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