Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
Located in the heart of Coconut Creek, FL, our establishment is a reputable full-service hotel dedicated to delivering exceptional hospitality experiences. With a commitment to superior guest services and a welcoming atmosphere, we prioritize comfort, convenience, and customer satisfaction in every interaction. Our team members play a vital role in maintaining the high standards that distinguish our hotel from others in the region. We pride ourselves on cultivating a professional yet friendly environment that encourages guest loyalty and repeat visits. The hotel services include accommodations, dining options, concierge services, and various amenities to meet the diverse needs of our guests.<... Show More
Job Requirements
- HS diploma or equivalent
- minimum 1 year experience in guest services, general office, accounts receivable, or customer service
- excellent verbal and written communication skills
- ability to multitask and handle changing priorities
- proficiency with telephone, fax, and switchboard equipment
- physical ability to stand for long periods, walk extended distances, and lift 6-25 lbs
- ability to work overtime and irregular hours
- strong customer service orientation
- basic computer literacy
Job Qualifications
- HS diploma or equivalent
- minimum 1 year guest services, general office, accounts receivable or customer service experience
- strong communication skills
- ability to multitask and manage time efficiently
- attention to detail
- proficiency in using switchboard and computerized systems
- ability to work flexible shifts
- customer-oriented mindset
- capable of supervising other employees
Job Duties
- Greet, register, and assign rooms to guests
- issue room keys and escort instructions to Bell person or guests as appropriate without announcing room numbers
- answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions
- keep records of room availability and guests accounts
- make, confirm, and cancel reservations
- compute bills, collect payments, and make change for guests
- post charges such as room, food, liquor, or telephone
- date-stamp, sort, and rack incoming mail and messages
- transmit and receive messages using telephone, fax, and switchboard
- understand and enforce hotel credit policies
- account for all cash and make deposits
- greet guests warmly
- take responsibility for assigned employees in absence of Department Manager
- assign work and ensure proper performance
- make restaurant, transportation, or entertainment reservations
- deposit guests valuables in hotel safe
- order complimentary flowers or champagne for special guests
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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