Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Team Member Assistance Program
401(k) retirement plan
Career development programs
Award recognition
Job Description
Drury Hotels is a highly regarded hospitality company known for its commitment to exceptional service and employee satisfaction. Located in Greensboro, North Carolina, the Drury City Center offers a welcoming environment not only for guests but also for team members. The hotel pride itself on creating a workplace where employees feel a strong sense of belonging and are valued for their contributions. Drury Hotels emphasizes career growth, employee well-being, and work-life balance, making it much more than just a place to work – it's a place to thrive.
This particular role is a Front Desk/Guest Service Supervisor position... Show More
This particular role is a Front Desk/Guest Service Supervisor position... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or guest service
- Ability to work flexible schedules
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Willingness to occasionally travel
- Basic math skills
Job Qualifications
- Ability to communicate clearly in English
- Thorough knowledge of hotel policies and procedures
- Experience in training and motivating team members
- Familiarity with marketing and sales programs
- Ability to handle money and use office equipment
- Previous experience in guest service or front desk roles
- Leadership skills and ability to inspire a team
Job Duties
- Assist management team with supervising front desk and guest service positions
- Ensure hotel policies and procedures are communicated and followed
- Maintain high standards of integrity and leadership to motivate team members
- Assist with training of guest service team members
- Provide courteous, efficient, and friendly service to guests
- Respond promptly and professionally to guest inquiries, requests, and complaints
- Monitor hotel facilities and team member work habits to ensure safety and security
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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