Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
PTO with immediate accrual
Access 50 percent of your wages prior to payday
Discount program for car rentals, travel, entertainment, etc.
Hotel discounts worldwide
Health Insurance
Dental Insurance
Vision Insurance
Basic life/ad and supplemental life insurance
Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
Employer Sponsored Long-Term Disability Coverage
401(k) with immediate match
Double Time for Holidays Worked
Health savings account
Employee assistance program (EAP)
Dependent care FSA
Job Description
Our company is a well-established hotel known for delivering exceptional guest experiences and upholding high standards of hospitality and service excellence. As a leader in the hospitality industry, we take pride in our commitment to creating a welcoming and comfortable environment for both our guests and team members. Our hotel offers an inviting atmosphere with quality amenities and personalized service designed to meet the needs of diverse clientele. We focus on fostering a positive work culture that encourages professional growth, innovation, and collaboration among our employees. Joining our team means being part of a forward-thinking organization dedicated to excellence in... Show More
Job Requirements
- High school diploma or equivalent
- previous guest service experience
- ability to supervise a team
- excellent communication skills
- strong conflict resolution skills
- proficiency or willingness to learn Opera or similar front office systems
- ability to work flexible hours including weekends and holidays
- ability to perform front desk shifts as needed
- strong organizational skills
- basic computer literacy
Job Qualifications
- Previous guest service experience
- previous supervisory experience preferred
- strong customer service skills and ability to manage difficult guest and team member situations
- strong ability to develop, monitor, and train all revenue opportunities
- strong ability to manage, train and motivate a diverse team
- above average ability to initiate and facilitate renovations and repairs
- strong oral and written communication skills
- knowledge of Opera, Microsoft Office, Word and Excel a plus
- strong critical thinking ability
- ability to make decisions with only general policies and procedures available for guidance
Job Duties
- Assigns duties to front office staff and observes performance to ensure adherence to hotel policies and established operating procedures
- answers questions as they arise
- assists with guest service team member training including safety training
- maintains accurate records including cash flow sheets, registration cards, direct bills, credit cards, and all other sensitive documents
- completes daily managers report which sums up the day including arrivals, departures, guest issues, guest satisfaction scores, standard of the week
- takes on projects as assigned by the Front Office Manager and completes them by due date
- receives, assists and helps resolve guest complaints and team member issues
- provides input to the Front Office Manager on staff meeting topics and assists with leading the meetings
- assists with human resources functions by engaging and motivating team members and focusing on development and retention
- observes guest service team members and provides mentoring, coaching and regular feedback to help manage conflict, improve performance and recognize exceptional performance
- assists with onboarding, culture training and ongoing development of team members focusing on satisfaction, productivity and guest satisfaction
- performs functions of the Front Office Manager in their absence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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