Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $25.00
Work Schedule
Flexible
Benefits
Incentives
flexible scheduling
Paid Time Off
hotel discounts
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Life insurance
Disability insurance
Team Member Assistance Program
career growth
Job Description
Drury Hotels is a renowned hospitality company known for its commitment to exceptional guest experiences and employee satisfaction. Based in Greensboro, North Carolina, Drury Hotels operates a chain of high-quality hotels across the United States, celebrated for outstanding customer service, comfortable accommodations, and welcoming environments. The company emphasizes fostering a workplace culture where employees feel valued, supported, and inspired to grow both personally and professionally. At Drury Hotels, employees are not just part of a team; they belong to a community that genuinely cares about their well-being and career development. The company has been recognized among Newsweek's America's Greatest Workplaces... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Ability to communicate clearly in English
- Strong interpersonal skills
- Attention to detail
- Ability to handle money and make change accurately
- Availability to work flexible hours
- Willingness to perform additional duties as needed
- Ability to ensure a safe and secure environment
Job Qualifications
- Experience in customer service or hospitality
- Knowledge of hotel policies and procedures
- Ability to train and motivate staff
- Strong verbal and written communication skills
- Ability to handle cash and use office machines
- Leadership experience preferred
- Ability to maintain a positive attitude under pressure
Job Duties
- Assist management team with supervising front desk and guest service positions
- Ensure Drury Hotels' policies and procedures are consistently communicated and followed
- Maintain high standards of integrity and motivation
- Provide positive leadership to inspire team members
- Assist with training guest service team members
- Provide courteous, efficient, friendly service to guests
- Respond promptly and efficiently to inquiries, requests, and complaints
- Contribute to maintaining a positive work environment
- Perform duties of guest service agent or night audit as needed
- Monitor hotel facilities and team member work habits for safety and security
- Observe and correct unsafe conditions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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