Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Equal opportunity employer
Job Description
Aparium Hotel Group is a distinguished hospitality company committed to delivering exceptional and memorable guest experiences. Known for operating unique and innovative hotels, they focus on the interplay of People, Place, and Character, creating environments where associates feel valued and guests are treated with genuine care and hospitality. Their properties are celebrated for soulful sophistication and avant-garde designs, blending luxury with a strong sense of community spirit. The Jasper Hotel in Fargo, North Dakota, exemplifies this approach, serving as a social hub for locals and travelers alike, featuring flexible event spaces, luxury rooms, and signature dining venues such as Rosewild... Show More
Job Requirements
- Passion for the People, Place and Character of our community
- at least three (3) years’ hospitality experience within upscale, lifestyle, or luxury property
- or comparable combination of education and experience
- prior leadership experience preferred
- professional proficiency of the English language in reading, writing and verbal communication
- adaptable interpersonal communication skills to address all employee levels of the hotel
- intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- ability to lift up to 25 lbs. for handling guest luggage
- ability to push a bell cart with guest luggage that may contain up to 100 lbs.
- valid driver’s license required which is required to park guest vehicles
- ability to work vary shifts, that may include days, nights, weekends and holidays
Job Qualifications
- At least three years’ hospitality experience within upscale, lifestyle, or luxury property
- or comparable combination of education and experience
- prior leadership experience preferred
- professional proficiency of the English language in reading, writing and verbal communication
- adaptable interpersonal communication skills to address all employee levels of the hotel
- intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
- valid driver’s license required
Job Duties
- Demonstrate passion and genuine care for all aspects of the associate and guest experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
- Own all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
- Collaborate with the Guest Services Manager to coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel valued and supported to exceed guests’ needs
- Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
- Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory
- Demonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
- Always prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment
- You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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