Guest Service Supervisor

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Job Description

Located in Shreveport, LA, this hospitality establishment is dedicated to providing exceptional service and a welcoming atmosphere to all guests. The company prides itself on delivering a seamless experience from the moment guests arrive to the time they depart. With a reputation for professionalism and efficiency, the organization continually invests in its team members to foster growth and uphold the highest standards of customer service. Operating as a full-time position offering an hourly wage between $15.00 and $16.00, the role is designed for motivated individuals seeking a dynamic work environment in the hotel and lodging industry.

The role of G... Show More

Job Requirements

High school diploma or equivalent
Minimum 1 year guest services, general office, accounts receivable or customer service experience
Ability to speak and hear in English
Ability to stand, walk and carry weights up to 25 lbs
Ability to work overtime and irregular hours
Strong manual dexterity and motor skills
Ability to handle guest inquiries and manage multiple tasks simultaneously

Job Qualifications

High school diploma or equivalent
Minimum 1 year guest services, general office, accounts receivable or customer service experience or equivalent combination
Ability to communicate clearly and listen attentively
Strong interpersonal skills and professional demeanor
Proficiency in using office equipment including computers and telephones

Job Duties

Greet, register, and assign rooms to guests
Issue room key and escort instructions without announcing room numbers
Answer inquiries about hotel services, shopping, dining, entertainment, and travel directions
Keep records of room availability and guests' accounts
Make, confirm, and cancel reservations for guests
Compute bills, collect payment, and make change
Post charges such as room, food, liquor, or telephone
Date-stamp, sort, and rack incoming mail and messages
Transmit and receive messages using telephone, fax, and switchboard
Enforce hotel credit policies and manage cash deposits
Take initiative to greet guests warmly
Take responsibility for assigned employees in absence of Department Manager
Make restaurant, transportation, or entertainment reservations
Deposit guests' valuables in hotel safe
Order complimentary flowers or champagne for special guests
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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