Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Rotating Shifts
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible scheduling
Professional development opportunities
Employee wellness programs
Retirement Plan
Job Description
City of Hope is a renowned nonprofit organization dedicated to advancing innovative and compassionate care for individuals affected by cancer and diabetes. Established in 1913, City of Hope has evolved into one of the largest and most advanced cancer research and treatment centers in the United States. The organization is nationally recognized as a comprehensive cancer center designated by the National Cancer Institute and is ranked among the top 5 cancer care centers in the nation by U.S. News & World Report. City of Hope is not only known for its cutting-edge research but also for its integrated model that... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years customer service experience
- Ability to assist with physical needs such as wheelchair escorts
- Strong attendance record
- Flexible availability including weekends, on-call duties, and rotating holidays
- Proficiency in Microsoft Office
- Basic typing and keyboarding skills
Job Qualifications
- High school diploma or equivalent
- Some college coursework preferred, ideally in hospitality or hotel services
- Minimum of 3 years experience in fast-paced customer service environment
- Strong written and verbal communication skills
- Highly organized and able to multitask
- Familiarity with local attractions and points of interest
- Professional demeanor and ability to interact with diverse individuals
- Positive and outgoing personality
- Ability to work independently and collaboratively
- Adaptable to changing environments and schedules
- Detail-oriented with excellent problem-solving skills
- Proficiency in Microsoft Office and basic office equipment
- Basic typing and keyboarding skills
Job Duties
- Greet and welcome guests with a warm and professional demeanor
- Address guest inquiries and concerns promptly and courteously
- Provide assistance with physical needs such as wheelchair escorts and luggage handling
- Collaborate with departments such as Travel and Accommodations, Transportation, Security, Registration, and Financial Counseling
- Maintain organized records and assist with administrative duties at the Guest Quarters and Concierge Desk
- Adapt to flexible scheduling requirements including varying shifts and weekends
- Uphold high standards of customer service and professionalism at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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