Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Rotating Shifts
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible scheduling
Job Description
City of Hope is a nationally recognized comprehensive cancer center and research institution dedicated to making hope a reality for all those affected by cancer, diabetes, and other life-threatening illnesses. Established in 1913, City of Hope has evolved into one of the largest and most advanced cancer research and treatment organizations in the United States. It is known for groundbreaking innovations such as the development of numerous cancer medicines, human synthetic insulin, and monoclonal antibodies. The organization's National Cancer Institute-designated comprehensive cancer center is ranked in the top 5 nationwide for cancer care by U.S. News & World Report. With... Show More
Job Requirements
- high school diploma or equivalent
- minimum 3 years experience in a fast-paced customer service environment
- ability to assist guests with physical needs such as wheelchair escorts and luggage
- strong written and verbal communication skills
- ability to multitask in a dynamic environment
- positive and professional demeanor
- flexible availability including weekends and holidays
Job Qualifications
- high school diploma or equivalent
- some college coursework strongly preferred, ideally focused on hospitality or hotel services
- minimum of 3 years in a fast-paced customer service environment, healthcare or hospitality preferred
- strong written and verbal communication skills
- highly organized with the ability to multitask
- familiarity with local attractions and points of interest
- professional demeanor and ability to interact with diverse individuals
- self-starter with a strong attendance record
- ability to assist guests with physical needs
- positive, outgoing personality
- able to work independently and collaboratively
- adaptable to changing environments and schedules
- detail-oriented with excellent problem-solving skills
- flexible availability including varying shifts, weekends, on-call duties, and rotating holidays
- proficiency in Microsoft Office and basic office equipment
- basic typing and keyboarding skills
Job Duties
- greet guests with warmth and professionalism and provide attentive service
- address guest questions and concerns promptly and effectively
- collaborate with departments such as travel and accommodations, transportation, security, registration, and financial counseling
- assist guests with physical needs including wheelchair escorts, oxygen tanks, and luggage
- maintain an organized and welcoming guest service environment
- manage guest check-in and concierge desk operations
- adapt to changing schedules and business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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