Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
The company is a reputable hotel dedicated to providing exceptional guest experiences through professional hospitality and customer service. As a well-established hospitality business, the hotel prides itself on maintaining high standards aligned with LBA friendly hospitality guidelines. The organization values honesty, trustworthiness, and professionalism among its team members to ensure a safe and welcoming environment for all guests. The hotel offers a range of amenities and services designed to meet the diverse needs of travelers, including comfortable guestrooms, excellent dining options, and personalized guest assistance.
The role of Guest Service Representative plays a crucial part in delivering outstanding guest servic... Show More
The role of Guest Service Representative plays a crucial part in delivering outstanding guest servic... Show More
Job Requirements
- Must pass security clearance
- must be able to push or pull 60 pounds and lift or carry 30 pounds
- must be able to stand for eight hours bend stretch and reach
- must be able to see and hear
- must be able to speak and read English
- must display professionalism honesty and trustworthiness at all times
- must be able to work unsupervised and be productive at all times
- flexibility in work schedule
- physical ability to perform major life activities such as standing lifting bending learning reading concentrating thinking and communicating
Job Qualifications
- High school diploma or equivalent
- experience in accounting sales telesales service or guest relations helpful
- knowledge of Manager on Duty functions
- knowledge of cash and credit card handling and balancing charges
- knowledge of safety and security measures
- knowledge of hotel property staff services hours of operation
- proficiency in property management system
- ability to multitask and maintain service centric attitude
- strong communication skills
- professionalism honesty and trustworthiness
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- execute selling strategies to enhance hotel revenue
- act as Manager on Duty responding immediately to guest requests
- greet and register guests providing room assignments and accommodate special requests when possible
- promote and sell hotel services and amenities
- promote repeat business by taking future reservations and recommending alternate same brand-type products
- keep housekeeping and other departments informed of special requests and late check-outs
- check all credit cards for validity before end of shift
- utilize property management system
- ensure all cash checks and miscellaneous departments are balanced at shift end
- assist in other areas such as food and beverage and cleanliness of property
- maintain a clean and professional lobby and dining area
- practice safety standards and report hazardous conditions
- report unusual occurrences to manager
- maintain stock and cleanliness of market area
- maintain certification if alcohol is served
- be flexible regarding work schedule
- assist other departments as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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