Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.75 - $14.50
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Career advancement opportunities
Job Description
The establishment is a well-regarded hotel committed to providing exceptional guest experiences through friendly hospitality and professional service. Known for its warm atmosphere and high standards, the hotel offers numerous amenities and strives to ensure every visitor feels valued and comfortable throughout their stay. The hotel is a dynamic environment that focuses on delivering quality service and boosting guest satisfaction. The team is dedicated to creating a welcoming environment that upholds the highest standards of customer care and operational excellence. As a key player in the hospitality industry, the hotel continually works to enhance its offerings and build lasting relationships... Show More
Job Requirements
- High school diploma or equivalent
- Pass appropriate security clearance
- Ability to push or pull 60 pounds and lift or carry 30 pounds
- Ability to stand for eight hours, bend, stretch and reach
- Ability to see and hear
- Ability to speak and read English
- Display professionalism honesty and trustworthiness at all times
- Be flexible in regard to work schedule
- Able to work unsupervised and be productive at all times including overnight
- Experience in accounting, sales service or guest relations industry helpful but not mandatory
- Knowledge of Manager on Duty functions
- Computer literate and able to operate property management system
- Ability to multitask and maintain guest service orientation
Job Qualifications
- High school diploma or equivalent
- Experience in accounting, sales, telesales, service or guest relations industry is helpful but not mandatory
- Ability to push or pull 60 pounds and lift or carry 30 pounds
- Ability to stand for eight hours and perform physical tasks such as bending, stretching and reaching
- Ability to see, hear, speak and read English
- Computer literacy and ability to use property management system
- Professionalism, honesty and trustworthiness at all times
- Effective communication skills with guests and co-workers
- Ability to work independently and be productive including overnight shifts
- Knowledge of Manager on Duty functions, cash handling, credit card processing
- Understanding of safety and security measures and emergency procedures
- Skills in phone etiquette and customer service
- Ability to multitask and remain guest service centric
- Familiarity with hotel property, services, and operations
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- Follow hotel standards of friendly hospitality and adhere to guidelines and procedures
- Execute selling strategies to enhance hotel revenue
- Manage front office operations and act as Manager on Duty
- Respond immediately to guest requests and maintain communication with management staff
- Greet and register guests, provide room assignments and accommodate special requests
- Promote and sell hotel services and amenities
- Check all credit cards for validity and balance cash and credit transactions at shift end
- Maintain cleanliness and professional appearance of lobby and dining areas
- Ensure safety and security measures are followed and report hazardous conditions
- Assist with guest issues maintaining professionalism and hospitable attitude
- Help in other departments such as laundry, housekeeping, food and beverage as needed
- Maintain stock and cleanliness of market area if applicable
- Learn and utilize the property management system (PMS)
- Stay updated on hotel events, new procedures and changes
- Report unusual occurrences to management and practice safety standards at all times
- Be flexible with work schedule and perform other duties as assigned
- Meal handling and guest interaction in alignment with company policy
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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