Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career advancement opportunities
Flexible work schedule
Job Description
This establishment is a reputable hotel dedicated to providing outstanding guest service in a professional and courteous manner. Known for its friendly hospitality and commitment to quality, the hotel adheres to industry standards to ensure guests receive exceptional experiences throughout their stay. The hotel emphasizes efficiency and professionalism, with a team committed to delivering memorable service, accommodating guest requests promptly, and maintaining high operational standards. With a focus on enhancing guest satisfaction, the hotel employs various selling strategies to maximize revenue while upholding value and comfort for every visitor.
The role of the Guest Service Representative is a pivotal po... Show More
The role of the Guest Service Representative is a pivotal po... Show More
Job Requirements
- Pass appropriate security clearance
- be able to stand for extended periods
- lift and/or carry up to 30 pounds
- push or pull 60 pounds
- see and hear effectively
- communicate clearly in English
- display professionalism and trustworthiness
- have a high school diploma or equivalent
- able to work unsupervised and remain productive
- flexible with work schedule
- demonstrate ability to concentrate and learn
- able to follow emergency protocols
Job Qualifications
- High school diploma or equivalent
- experience in guest relations or sales helpful but not mandatory
- knowledge of front office operations and property management system
- ability to multitask and maintain professionalism under pressure
- strong communication and interpersonal skills
- computer literate
- knowledge of cash handling and credit card processing
- ability to handle guest complaints and resolve issues thoughtfully
- ability to follow safety and security procedures
- proficiency in English
- ability to speak additional languages is a plus
- integrity, honesty, and trustworthiness
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- follow hospitality standards and procedures
- execute selling strategies to enhance hotel revenue
- act as Manager on Duty during designated hours
- respond immediately to guest requests
- represent the hotel during late evening and early morning
- maintain communication with management staff
- greet and register guests and provide room assignments
- promote and sell hotel services and amenities
- handle guest reservations and promote repeat business
- keep departments informed of special requests and late checkouts
- verify credit cards for validity
- maintain front office cash and financial balances
- assist with maintaining cleanliness of public areas
- have thorough knowledge of emergency procedures and safety standards
- report unusual occurrences to management
- maintain stock and cleanliness of market area if applicable
- maintain certification if alcohol is served
- demonstrate flexibility with work schedule
- assist in other departments as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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