Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedules
Job Description
This position is with a reputable hotel that prides itself on delivering exceptional guest service in a professional, efficient, and courteous manner. The hotel operates under the LBA standards of friendly hospitality, ensuring that every guest experience is memorable and meets high-quality expectations. This establishment offers a dynamic workplace where employees are encouraged to uphold honesty, trustworthiness, and professionalism at all times, aligning with the company policy that requires passing appropriate security clearance due to the sensitive nature of access to guestrooms and property.
The role of Guest Service Representative is a critical position within the hotel's front office op... Show More
The role of Guest Service Representative is a critical position within the hotel's front office op... Show More
Job Requirements
- Must pass security clearance per company policy
- Must be able to stand for eight hours
- Must be able to push or pull 60 pounds and lift or carry 30 pounds
- Must be able to bend, stretch, and reach
- Must be able to see and hear
- Must be able to speak and read English
- Must display professionalism and honesty at all times
- Must be able to work unsupervised including overnight shifts
- Must have ability to multitask and maintain guest service orientation
- Must be physically capable of required job functions
- Flexible regarding work schedule
Job Qualifications
- High school diploma or equivalent
- Experience in guest relations, accounting, sales, or related fields helpful but not mandatory
- Knowledge of Manager on Duty functions
- Proficiency in cash and credit card handling and balancing charges
- Understanding of hotel safety and security measures
- Familiarity with property layout, staff, services, rates, discounts, and operations
- Knowledge of Frequent Stay Program
- Experience with reservation procedures including cancellations and walk-ins
- Strong phone etiquette and ability to provide information on local shopping, dining, entertainment, and directions
- Ability to use property management system
- Computer literacy
- Exceptional communication and multitasking skills
- Professionalism, honesty, and trustworthiness
Job Duties
- Provide excellent guest service in an efficient courteous professional manner
- Follow LBA standards of friendly hospitality while adhering to guidelines and procedures
- Execute selling strategies to enhance hotel revenue
- Act as Manager on Duty during late evening and early morning hours
- Respond immediately to guest requests and maintain communication with management
- Greet and register guests while maintaining guest privacy and accommodating special requests
- Promote and sell services and amenities of the hotel
- Offer future reservations to promote repeat business
- Report potential sales leads from guest interactions
- Inform housekeeping and other departments about guest needs or late check-outs
- Validate credit cards before end of shift
- Operate property management system to post charges, compute bills, and collect payments
- Assist in food and beverage, cleanliness of property, and maintain professional lobby and dining areas
- Maintain knowledge of emergency procedures and practice safety standards
- Report unusual occurrences or requests to management
- Maintain stock and cleanliness of market area if applicable
- Maintain certification if alcohol is served
- Be flexible with work schedule
- Perform additional duties as assigned including assisting other departments such as laundry and housekeeping
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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