GUEST SERVICE REPRESENTATIVE I - NIGHT AUDIT

Portland, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $16.75

Work Schedule

Rotating Shifts

Weekend Shifts

Job Description

The Navy Gateway Inn and Suites, part of the Navy Lodge properties, serves as a premier hospitality provider dedicated to offering superior lodging services to military service members, their families, and authorized patrons. Situated in Corpus Christi, Texas, this establishment combines comfort, convenience, and exceptional customer service in a welcoming environment that reflects the values and standards of the United States Navy. Operating as a critical component within military lodging operations, the facility ensures all guests have a seamless and secure stay, with attention to detail and responsiveness to unique needs and requests throughout their visit.

This position i... Show More

Job Requirements

High school diploma or equivalent
One year of general office clerical experience
One year of progressively responsible experience related to the position
Ability to work part-time hours (20 - 34.5 hours per week)
Effective verbal and written communication skills
Proficient in use of telephone systems and computer software
Customer-focused with a welcoming and positive attitude
Availability to work weekends, holidays, and varied shifts
Food handling certification if assigned to breakfast duties
Valid state driver's license if travel is required
Ability to maintain confidentiality and security of guest information
Ability to perform duties in compliance with Navy regulations and standards
Willingness to undergo required training and certification processes.

Job Qualifications

One year of general office clerical experience demonstrating ability to perform clerical duties satisfactorily
One year of progressively responsible experience related to front desk or customer service roles
Familiarity with property management systems and reservation processes
Effective communication and interpersonal skills
Ability to handle guest complaints and resolve issues diplomatically
Basic arithmetic and cash handling skills
Food handling certification if involved with breakfast bar operations
Ability to work varied shifts including weekends and holidays
Willingness to obtain NEXCOM Hospitality Group front desk certification within 6 months
Experience or willingness to train others
Valid state driver's license if travel between facilities is required.

Job Duties

Assists guests with requests in person or via telephone including making confirming or canceling room reservations collecting payments presenting lodging receipts and processing check-in and check-out
Greets and welcomes guests maintaining outstanding guest relations
Communicates with lodging associates and chain of command concerning operations and guest issues
Applies knowledge of operating procedures and rules governing patron eligibility and processes reservations accordingly
Assists in handling group reservations using commitment agreements
Reconciles shift transactions ensuring complete balancing of accounts
Resolves guests complaints and adjusts room fees and check-in or check-out times as necessary
Registers and assigns rooms issuing room keys or cards and maintains guest account records
Operates multi-line telephone system recording and delivering messages and answering inquiries
Manages inventory of keys supplies and amenities at the front desk and maintains a clean and safe lobby area
Reports lost keys immediately and logs master key usage
Trains and instructs personnel assigned to the front desk
Utilizes Property Management System to access guest information and manage reservations
Ensures Lost and Found procedures are followed and troubleshoots maintenance issues
Operates POS for sales recording and stocking convenience store supplies
Handles wake-up calls and types correspondence
Manages change funds and logs daily deposits
Generates and verifies various reports including arrivals departures and occupancy
Prepares Close Bank Report
May set up clean up and maintain complimentary breakfast bar and assists with laundry facility and supply delivery
May travel to other lodging facilities and required to work all shifts including weekends, holidays and emergencies
May obtain required certifications.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Don't Stop At One Job - There's More

Create a free profile

We'll match you with best jobs

Get job offers faster

Create Your Profile

Search For More Opportunities:

More Jobs Like This:

View All