Guest Service Representative- Hotel Front Desk - Swing Shift
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Tuition Reimbursement
Paid vacation
Holiday pay
Weekly Resort Prizes
Career Development
FREE daily meal
Internal Advancement
Job Description
Atlantis Casino Resort Spa is a premier resort destination known for its lavish accommodations, world-class amenities, and exceptional guest services. Located in Reno, Nevada, this luxury establishment combines the excitement of a casino with the comfort of a full-service resort, offering guests an immersive experience in hospitality, entertainment, and relaxation. The resort prides itself on maintaining a team-oriented environment where employees are valued and appreciated, with a clear focus on career development, employee recognition, and providing comprehensive benefits. Atlantis Casino Resort Spa strives to create an atmosphere that not only meets but exceeds guest expectations through impeccable service standards and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work in a fast-paced environment
- Strong communication skills
- Must be able to stand and walk for extended periods
- Ability to lift and/or move up to 25 pounds
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus
Job Qualifications
- Must be able to handle large amounts of currency accurately and efficiently
- Ability to communicate effectively in a positive and upbeat fashion
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
- Must adhere to grooming standards including no visible tattoos, piercings, or unnatural hair colors
Job Duties
- Raise and maintain Atlantis guest service skills to establish four-star standards
- Increase hotel revenue through commissionable opportunities
- Work in a fast paced, high volume environment
- Follow all company policies and procedures
- Maintain a polite and professional demeanor at all times
- Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
- Handle guests' mail, record guests' comments, and restock supplies
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink helps hospitality teams hire in one place.
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