Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a respected and well-established hospitality company known for providing exceptional hotel experiences to guests around the world. With a commitment to quality service and guest satisfaction, Sonesta operates a diverse portfolio of hotels and resorts that cater to a variety of travelers, including business professionals, families, and vacationers. The company prides itself on its warm and welcoming atmosphere, ensuring guests enjoy comfort, convenience, and outstanding amenities during their stay. Sonesta's dedication to excellence and its strong brand presence in the hospitality industry have made it a preferred choice for many travelers seeking reliable and memorable accommodations.
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Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates on changes, up-sell rooms where possible to maximize revenue
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive service and products offered by the hotel, following all local laws regarding alcohol sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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