Guest Service Representative (GSR)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
401(k) with employer match
Paid Time Off
Holiday pay
Employee assistance program
Employee Discount Program

Job Description

MainStay Suites Omaha is a proud member of the Choice Hotels extended stay brand, known for delivering comfortable and reliable accommodations for extended periods. Situated in Omaha, this hotel is managed by Gulf Coast Hotel Management, Inc., a progressive and expanding hospitality company. Gulf Coast Hotel Management takes pride in fostering a supportive and friendly work environment where employees can grow professionally and personally, making it more than just a place to work but a community where teamwork and development are highly valued. With a strong commitment to the wellbeing of its Associates, Gulf Coast offers a workplace where honesty,... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or similar role preferred
  • Ability to communicate clearly and professionally
  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility to work various shifts including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Strong verbal and written communication skills
  • Ability to handle diverse guest needs with professionalism and discretion
  • Basic computer skills and familiarity with reservation systems
  • Positive attitude and friendly demeanor
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Provide outstanding customer service to all hotel guests
  • Check guests in and out of the hotel accurately and efficiently
  • Manage reservations and room assignments
  • Resolve guest complaints and issues promptly and professionally
  • Communicate effectively with guests and team members
  • Maintain knowledge of hotel services, promotions, and local attractions
  • Ensure the front desk area is clean and organized

Restaurant, hotel, and hospitality jobs on OysterLink.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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