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Guest Service Representative (GSR)

MainStay Suites Chicago Northbrook Wheeling

Guest Service Representative (GSR)

Wheeling, IL, USA|Onsite

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
401(k)
Paid Time Off
six company paid holidays
Time and half for holiday work
Employee assistance program
Employee Discount Program
employee hotel guest room program
Employee Referral Program

Job Description

Our company is a leading hospitality provider specializing in delivering exceptional hotel experiences along the Gulf Coast. We pride ourselves on our respectful and progressive work environment that values every team member's unique contributions and talents. As a reputable hotel establishment, we are committed to upholding high standards of guest service, quality, and operational excellence. Our team is passionate about creating memorable stays for all guests, ensuring comfort, convenience, and exceptional customer care. We operate in a dynamic and fast-paced environment, where teamwork and professionalism are paramount for continued success and guest satisfaction.

We are currently seeking a dedicated G... Show More

Job Requirements

  • High school diploma or equivalent
  • 1 year hospitality experience preferred
  • Work authorization required
  • Flexible schedule required including evenings weekends and holidays
  • Ability to stand walk and sit for extended periods
  • Ability to lift and move objects up to 50 lbs
  • Good vision including color and depth perception
  • Ability to communicate clearly and professionally
  • Capability to handle emergency situations
  • Dependability and punctuality
  • Willingness to perform physical tasks including cleaning and laundry duties

Job Qualifications

  • High school diploma or equivalent preferred
  • Basic computer proficiency required
  • Excellent communication and interpersonal skills
  • Previous experience in hospitality or customer service preferred
  • Ability to handle cash transactions accurately
  • Strong moral principles and work ethic
  • Professional demeanor and positive attitude
  • Ability to adapt to changing requirements and work flexible hours

Job Duties

  • Organize confirm process and conduct all guest check-ins check-outs room reservations requests changes and cancellations in a friendly and responsive manner
  • Secure payment verify billing verify customers' credit and establish how the customer will pay for the accommodation
  • Compute bill collect payment and make change for guests
  • Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
  • Keep current on hotel policies concerning room sign rates group and other discounts and special offerings
  • Maintain proficiency in all location computer and software systems
  • Issue room keys identify and explain room features to guests
  • Supply guests with directions and information regarding property amenities services hours of operation and local areas of interest
  • Run reports of room availability inventory management and guest accounts and post payments to guest folios
  • Perform bookkeeping activities including running reports and posting payments to guest folios
  • Respond to guest comments or complaints referring customers to GM as necessary
  • Contact housekeeping or maintenance staff when guests report problems
  • Know the property's emergency procedures and respond to any all emergency situations in a timely manner
  • Assist other associates in completing their respective duties as necessary to achieve guest ready rooms public areas and outstanding customer service
  • Clean and maintain lobby area entrance doors sidewalks and emergency exit
  • Work in laundry room area loading and unloading washers and dryers and folding linens
  • Wear appropriate attire per the dress code
  • Notify GM or Maintenance Support of any needed repairs
  • May serve as Manager-on-Duty in GM and AGM absence
  • May be asked to stay on site in the event of a catastrophe
  • Other duties as assigned

OysterLink is a restaurant, hospitality, and hotel job platform.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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