Guest Service Representative (GSR)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $16.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
401k
Paid Time Off
company holidays
Employee assistance program
Employee Discount Program

Job Description

MainStay Suites Schaumburg is a well-established extended stay hotel brand that operates under Choice Hotels, known for delivering comfortable and convenient lodging options to travelers. Managed by Gulf Coast Hotel Management, Inc., a dynamic and evolving company, the hotel is committed to creating a friendly and supportive work environment where employees can thrive and advance their careers. Gulf Coast Hotel Management values its team members by providing a workplace where associates are respected, supported, and encouraged to grow along with the company. The company offers more than just a job; it offers an opportunity to be part of a growing... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication skills
  • Positive attitude
  • Strong dedication to customer service
  • Ability to remain calm and professional under pressure
  • Basic computer skills

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication skills
  • Positive attitude and strong dedication to customer service
  • Ability to remain calm and professional under pressure
  • Basic computer skills and familiarity with reservation systems
  • Integrity and honesty in all professional interactions

Job Duties

  • Provide outstanding customer service to all hotel guests
  • Check guests in and out of the hotel
  • Manage reservations efficiently
  • Resolve any guest issues or concerns promptly
  • Communicate effectively with guests and team members
  • Maintain a professional and welcoming demeanor at all times
  • Assist with administrative tasks related to front desk operations

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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