Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401(k) with employer match
Paid Time Off
Six paid holidays
Employee assistance program
Employee Discount Program
employee hotel guest room program
Employee Referral Program
Job Description
This opportunity is with a reputable hotel company that values its employees and fosters a respectful and progressive work environment. As a Guest Services Representative at this hotel, you will be a vital part of the team, acting as an ambassador to guests and ensuring their experience is pleasant and memorable. The hotel is committed to delivering excellent customer service in line with both brand and Gulf Coast standards, policies, and procedures. Employees are supported to thrive in an inclusive atmosphere where integrity, professionalism, and adaptability are highly regarded.
The Guest Services Representative is primarily responsible for managing guest ... Show More
The Guest Services Representative is primarily responsible for managing guest ... Show More
Job Requirements
- Work authorization required
- flexible schedule required including evenings, weekends and holidays
- ability to lift and move objects up to 50 lbs
- physical ability to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
- vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- ability to maintain professional appearance according to dress code
- dependable and punctual attendance
Job Qualifications
- High school diploma or equivalent preferred
- 1 year hospitality experience preferred
- strong communication skills
- ability to handle guest inquiries and complaints professionally
- proficiency in computer software systems used in hotel management
- ability to work in a team environment
- professional demeanor and positive attitude
- ability to adapt to changing work requirements
- basic bookkeeping skills
Job Duties
- Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
- secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation
- compute bill, collect payment and make change for guests
- ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
- keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
- maintain proficiency in all location computer and software systems
- issue room keys, identify and explain room features to guests
- supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
- run reports of room availability/inventory management and guest accounts and post payments to guest folios
- perform bookkeeping activities including running reports and posting payments to guest folios
- respond to guest comments or complaints, referring customers to GM as necessary
- contact housekeeping or maintenance staff when guests report problems
- know the property’s emergency procedures and respond to any/all emergency situations in a timely manner
- assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
- clean and maintain lobby area, entrance doors, sidewalks, and emergency exit
- work in laundry room area loading and unloading washers and dryers and folding linens
- wear appropriate attire per the dress code
- notify GM or Maintenance Support of any needed repairs
- may serve as Manager-on-Duty in GM and AGM absence
- may be asked to stay on site in the event of a catastrophe
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: