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Guest Service Representative (GSR)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $16.75
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
employee discount
Dental Insurance
Referral program
Employee assistance program
Health Insurance
401(k) matching

Job Description

MainStay Suites Hoffman is a proud member of the Choice Hotels family, an established and well-recognized extended stay brand known for its commitment to comfort and convenience. The hotel is managed by Gulf Coast Hotel Management, Inc., a dynamic and fast-growing company dedicated to creating a positive and supportive workplace culture. This environment promotes growth and professional development, making it an excellent place for those looking to advance their hospitality careers. The company values its team members and strives to provide not just a job, but a rewarding career path with opportunities to thrive.

The Guest Service Representativ... Show More

Job Requirements

  • high school diploma or equivalent
  • customer service experience preferred
  • strong communication skills
  • ability to work flexible hours including weekends and holidays
  • basic computer proficiency
  • honest and reliable
  • positive attitude

Job Qualifications

  • high school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • excellent communication and interpersonal skills
  • ability to handle stressful situations calmly
  • proficiency with reservation and front desk software
  • strong problem-solving abilities

Job Duties

  • greet and check in guests
  • manage guest reservations
  • resolve guest complaints and issues
  • provide information about hotel services and local attractions
  • process guest check-out and payments
  • maintain accurate guest records
  • coordinate with other hotel departments to ensure guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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