Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
Holiday pay
Employee assistance program
employee discount
employee hotel guest room program
Employee Referral Program
Job Description
This reputable hotel is committed to delivering exceptional guest experiences through a team of dedicated hospitality professionals. Known for maintaining high standards of service and cultivating a respectful, inclusive, and progressive work environment, the hotel values the unique contributions each employee brings to the team. With a focus on quality and guest satisfaction, this establishment offers a dynamic setting where employees can grow and develop their careers in the hospitality industry. The hotel operates with a strong emphasis on professionalism, teamwork, and service excellence, ensuring every guest feels welcomed and valued during their stay. It stands out in the Gulf... Show More
Job Requirements
- At least 1 year hospitality experience preferred
- work authorization required
- flexible schedule including evenings, weekends and holidays
- ability to stand, walk, sit, use hands, reach, climb stairs, balance, stoop, kneel, crouch, crawl, talk or hear, taste or smell
- ability to handle physical demands including lifting objects up to 50 lbs
- ability to perform repetitive movements
- willingness to work in exposure to chemicals, odors, dirt, dust and adverse weather
- adherence to company dress code
- commitment to emergency response procedures
Job Qualifications
- Integrity and strong moral principles
- Adaptability and flexibility to changing requirements
- Accuracy in all tasks performed
- Clear communication skills
- Dependability and reliability in attendance and task fulfillment
- Interpersonal skills to work effectively with others
- Professionalism with self-control and positive attitude
- At least 1 year of hospitality experience preferred
- Work authorization required
- Flexible schedule including evenings, weekends and holidays
Job Duties
- Organize, confirm, process and conduct all guest check-ins and check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner
- Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation
- Compute bill, collect payment and make change for guests
- Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business
- Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings
- Maintain proficiency in all location computer and software systems
- Issue room keys, identify and explain room features to guests
- Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest
- Run reports of room availability/inventory management and guest accounts and post payments to guest folios
- Perform bookkeeping activities including running reports and posting payments to guest folios
- Respond to guest comments or complaints, referring customers to GM as necessary
- Contact housekeeping or maintenance staff when guests report problems
- Know the property's emergency procedures and respond to any/all emergency situations in a timely manner
- Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service
- Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit
- Work in laundry room area loading and unloading washers and dryers and folding linens
- Wear appropriate attire per the dress code
- Notify GM or Maintenance Support of any needed repairs
- May serve as Manager-on-Duty in GM and AGM absence
- May be asked to stay on site in the event of a catastrophe
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: