Guest Service Representative - Full Time

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.50 - $23.50

Work Schedule

Standard Hours

Benefits

Health Insurance

401k

vacation

sick leave

Team Member Travel Program

Team building opportunities

Community volunteering

Job Description

The Wayfarer DTLA, a Tapestry Collection by Hilton, is a vibrant and design-forward hotel located in the heart of downtown Los Angeles at the corner of South Flower and 8th Street. This hotel is part of the Tapestry Collection by Hilton, known for its unique and individualized hospitality experiences. The Wayfarer DTLA caters to a diverse guest demographic including local residents and travelers, offering a distinctive lifestyle and irreverent atmosphere. Its prime location within Los Angeles makes it a hotspot for travelers and locals alike, providing easy access to the city's cultural and business hubs.

The hotel features... Show More

Job Requirements

High school diploma or equivalent
1-3 years experience in a similar role within hotel operations
Proficiency with MS Office
Experience using hotel operations software
Excellent organizational skills
Strong communication skills
Ability to work in a team environment

Job Qualifications

High school diploma or equivalent
1-3 years experience in a similar hotel operations role demonstrating progressive responsibilities
Proficiency in MS Office Suite
Experience with hotel operations software and sales programs
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work effectively as part of a team
Positive attitude with a customer-focused approach
Demonstrated ability to adapt and show flexibility in a dynamic environment
Basic understanding of cash handling and credit transaction processes

Job Duties

Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
Communicate effectively with guests and fellow team members
Greet arriving guests and complete established check-in procedures on a daily basis
Facilitate guest departures by following established procedures to close guest accounts and determine future room availability
Regularly calculate and post monies, receipts, guest accounts and other forms of credit using proper cash handling methods
Courteously answer inquiries and accept reservations in person and over the phone following company guidelines
Maintain good guest relations by keeping abreast of in-house and area functions to answer questions timely and knowledgeably
Operate PBX equipment to manage incoming and outgoing calls, set wake-up calls and communicate guest information
Control cash and credit transactions at the front desk and maintain personal bank responsibility
Process guest mail, messages and faxes by receiving, sorting, notifying and distributing timely
Contribute to and maintain established information and communication sources such as department logbooks
Provide assistance to other team members and departments to support overall department and hotel performance
Perform other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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