Guest Service Representative / Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.10 - $21.65
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
The position is based in Tukwila, WA 98188, at a reputable hospitality establishment that values professionalism and a positive guest experience. This company operates within the hotel industry, dedicated to providing exceptional service and comfort to its guests. It offers a full-time opportunity with a competitive hourly wage ranging from $21.10 to $21.65, specifically catering to a swing shift schedule. The establishment prides itself on maintaining high standards of guest interaction, operational efficiency, and team collaboration to ensure every visitor leaves with a lasting positive impression.
The role focuses primarily on the essential front desk responsibilities that are vita... Show More
The role focuses primarily on the essential front desk responsibilities that are vita... Show More
Job Requirements
- High school diploma or equivalent
- minimum 3 months hospitality, general office, accounts receivable or customer service experience
- ability to speak and hear in English
- capacity for close and distance vision
- ability to sit frequently with some walking and standing
- ability to lift or carry up to 25 pounds frequently
- manual dexterity and gross motor skills
- able to stand for long periods
- able to work overtime and irregular hours
Job Qualifications
- High school diploma or equivalent
- minimum 3 months hospitality, general office, accounts receivable or customer service experience
- effective communication skills
- ability to multitask and switch between tasks efficiently
- good judgment and professionalism
- experience in cash handling
- ability to work evenings and weekends
Job Duties
- Greet, register, and assign rooms to guests
- issue room key and escort instructions without announcing room numbers
- answer inquiries about hotel services and local amenities
- maintain records of room availability and guest accounts
- compute bills, collect payments, and make change
- handle and transmit messages through communication equipment
- enforce hotel credit policies and manage cash deposits
- greet guests in a friendly and warm manner
- assign and supervise staff in absence of supervisor if in a lead capacity
- make reservations for guests and handle valuables
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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