Guest Service Representative / Front Desk Agent
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Standard Hours
Benefits
Insurance enrollment
Paid Time Off
Holiday pay
401k enrollment
Hotel and travel discounts
Professional Development
promotion opportunities
Job Description
First Hospitality, founded in 1985 and headquartered in Chicago, is an innovative hotel development, investment, and management company committed to doing things differently. With a focus on excellence and creating value for all stakeholders, First Hospitality embraces a strategic vision that champions diversity, inclusivity, and a high-performing workforce. The company’s philosophy revolves around respecting and valuing employee differences to address the diverse needs of its customers effectively. First Hospitality nurtures a collaborative, flexible, and fair work environment, making it a great place for career growth and professional development. As an Equal Opportunity Employer, First Hospitality is dedicated to fostering an... Show More
Job Requirements
- High school diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- Ability to stand and walk frequently throughout an 8+ hour workday
- Ability to lift, lower, and maneuver up to 30 pounds occasionally
Job Qualifications
- High School diploma or equivalency education certificate
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
Job Duties
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution
- Listen to guests and empathize with their challenges, when necessary solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures
- inform and assist guests in emergencies
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information
- If applicable, maintain balance and security of house bank and accurately log all transactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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