Guest Service Representative & Front Desk Clerk - The Reserve at Park MGM
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.85 - $1.00
Work Schedule
Flexible
Day Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class properties and unforgettable guest experiences. Based in Las Vegas, Nevada, MGM Resorts offers a diverse array of luxury hotels, casinos, and entertainment venues that attract millions of visitors annually. With a strong commitment to innovation, quality service, and community engagement, MGM Resorts continues to set the standard for excellence in the resort and hospitality sector. The company fosters an inclusive culture that values collaboration, creativity, and a guest-first mentality, making it an inspiring place to build a career.
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Job Requirements
- High school diploma or GED
- 1+ years of prior relevant experience in a high-volume call center or customer service preferred
- Experience in a similar resort environment preferred
Job Qualifications
- High school diploma or GED
- 1+ years of prior relevant experience in a high-volume call center or customer service preferred
- Experience in a similar resort environment preferred
Job Duties
- Manage all inbound and outbound calls with a polite, efficient, and enthusiastic approach adhering to company and departmental standards
- Maintain professionalism and tact during frequent interactions with customers, colleagues, and other departments in a fast-paced setting
- Coordinate dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special services as needed
- Enter service requests into the system for departments such as housekeeping, front desk, bell service, limousine service, facilities, and room service
- Provide information to guests about property events and amenities upon request
- Ensure accurate documentation and record-keeping for all guest requests and interactions
- Coordinate bell and limousine service according to front service department policies and procedures
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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