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Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $15.90
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
team environment

Job Description

J&P Hospitality/Asset Management is a reputable company committed to providing exceptional service and maintaining high standards within the hospitality industry. As a well-established organization, J&P Hospitality/Asset Management operates with a focus on property operations, ensuring that guests receive a safe, clean, and welcoming environment throughout their stay. The company embraces a culture of professionalism, teamwork, and dedication to guest satisfaction, which has positioned it as a trusted name in the hospitality field. Equal opportunity employment practices reinforce its commitment to a diverse and inclusive workforce. J&P Hospitality/Asset Management is proactive in its hiring and participates in E-Verify to maintain compliance... Show More

Job Requirements

  • Maintain a professional appearance and deliver service in line with company values
  • be punctual, dependable, and available to work scheduled shifts including evenings, weekends, and holidays with flexibility to support additional coverage when needed
  • follow all safety, security, and operational procedures as trained
  • maintain confidentiality of guest information and company data
  • demonstrate adaptability in a fast-paced environment with changing priorities
  • work as part of a team and support shared property goals
  • must be able to use a computer, phone, and other standard office or front desk equipment for extended periods
  • must be able to stand, walk, and climb stairs for long periods during a shift
  • must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects
  • must be able to lift or move up to 25 pounds independently and up to 100 pounds with assistance
  • must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff
  • may be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures
  • must have vision abilities including close, distance, color, peripheral, and depth perception as well as the ability to adjust focus
  • must be able to perform the essential job functions with or without reasonable accommodation

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service or hospitality experience a plus but not required
  • basic computer skills and ability to learn reservation and payment systems
  • ability to read, write, and communicate clearly in English
  • bilingual in Spanish a plus
  • must be at least 18 years of age
  • must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
  • complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
  • manage reservations, room assignments, and occupancy records using property management systems
  • answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
  • maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
  • prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
  • monitor the property for safety, cleanliness, and policy compliance and report issues to management
  • perform other job duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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