Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedules
Career development opportunities
Job Description
J&P Hospitality/Asset Management is a reputable company specializing in the hospitality and property management sector. Known for its commitment to operational excellence and customer satisfaction, J&P Hospitality manages a variety of properties, ensuring guests experience comfort, safety, and convenience during their stays. The company prides itself on maintaining high standards across all facets of property operations, with an emphasis on creating a welcoming environment for every guest. Their approach to hospitality is centered around professionalism, efficiency, and attention to detail, making them a respected player in the industry.
The Guest Services Representative (GSR) is a pivotal role within the com... Show More
The Guest Services Representative (GSR) is a pivotal role within the com... Show More
Job Requirements
- Must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
- basic computer skills
- ability to read, write, and communicate clearly in English
- ability to stand, walk, climb stairs for long periods
- ability to bend, stoop, kneel, and use hands to handle objects
- ability to lift or move up to 25 pounds independently and up to 100 pounds with assistance
- ability to detect odors such as smoke, gas, or strong cleaning chemicals
- ability to perform essential job functions with or without reasonable accommodation
- availability to work scheduled shifts including evenings, weekends, holidays, and additional coverage
- maintain confidentiality of guest information and company data
- follow safety, security, and operational procedures as trained
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or hospitality experience a plus, but not required
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- bilingual in Spanish a plus
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- manage reservations, room assignments, and occupancy records using property management systems
- answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- monitor the property for safety, cleanliness, and policy compliance and report issues to management
- perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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