Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
J&P Hospitality/Asset Management is a reputable company specializing in property operations within the hospitality industry. With a focus on providing high-quality service and maintaining exceptional standards across their properties, J&P strives to create memorable and comfortable experiences for all guests. The company operates primarily in the hotel and lodging sector, where guest satisfaction and operational efficiency are paramount. J&P Hospitality values professionalism, teamwork, and a commitment to maintaining safe and welcoming environments for guests and staff alike.
The role of the Guest Services Representative (GSR) at J&P Hospitality is vital in upholding the company's commitment to exceptional guest se... Show More
The role of the Guest Services Representative (GSR) at J&P Hospitality is vital in upholding the company's commitment to exceptional guest se... Show More
Job Requirements
- High school diploma or equivalent preferred
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- previous customer service or hospitality experience a plus, but not required
- ability to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage
- maintain a professional appearance and deliver service in line with company values
- follow all safety, security, and operational procedures as trained
- maintain confidentiality of guest information and company data
- demonstrate adaptability in a fast-paced environment
- work as part of a team and support shared property goals
- ability to perform physical duties such as standing, walking, climbing stairs, bending, stooping, kneeling, lifting up to 25 pounds independently and up to 100 pounds with assistance
- ability to detect odors such as smoke, gas, or strong cleaning chemicals
- ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service or hospitality experience a plus, but not required
- basic computer skills and ability to learn reservation and payment systems
- ability to read, write, and communicate clearly in English
- bilingual in Spanish a plus
- must be at least 18 years of age
- must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- manage reservations, room assignments, and occupancy records using property management systems
- answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- monitor the property for safety, cleanliness, and policy compliance and report issues to management
- perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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