Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
team environment
Job Description
J&P Hospitality/Asset Management is a reputable company specializing in hospitality services, focusing on providing exceptional guest experiences through their well-managed properties. Known for their commitment to maintaining high operational standards, J&P Hospitality prioritizes creating a welcoming, safe, and clean environment for all guests and employees. As an equal opportunity employer, the company fosters a professional and inclusive workplace that values diversity and promotes career growth in the hospitality industry. They operate with strict adherence to policies that ensure compliance, safety, and quality service, making them a respected name within the property operations sector.
The Guest Services Representative (GSR) ... Show More
The Guest Services Representative (GSR) ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Bilingual in Spanish a plus
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- Manage reservations, room assignments, and occupancy records using property management systems
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management
- Perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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