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Guest Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $17.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program

Job Description

J&P Hospitality/Asset Management is a reputable company specializing in property management and hospitality services. Committed to delivering outstanding guest experiences, J&P operates a range of properties with a focus on maintaining high standards of safety, cleanliness, and customer service. The company emphasizes equal employment opportunities and values diversity, ensuring an inclusive environment for all employees and guests. As part of their dedication to operational excellence, they seek professionals who align with their mission of hospitality and guest satisfaction. Employment with J&P Hospitality is on-site, typically non-exempt, ensuring active, engaged service delivery during shifts that may cover evenings, weekends, and holidays.... Show More

Job Requirements

  • Must be at least 18 years of age
  • must be legally authorized to work in the United States without current or future visa sponsorship
  • ability to read, write, and communicate clearly in English
  • basic computer skills
  • high school diploma or equivalent preferred
  • ability to stand, walk, and climb stairs for long periods
  • ability to lift/move up to 25 pounds independently and up to 100 pounds with assistance
  • must maintain confidentiality of guest information and company data
  • punctuality and dependability
  • flexibility to work scheduled shifts including evenings, weekends, and holidays

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service or hospitality experience a plus, but not required
  • basic computer skills and ability to learn reservation and payment systems
  • ability to read, write, and communicate clearly in English
  • bilingual in Spanish a plus
  • must be at least 18 years of age
  • must be legally authorized to work in the United States without current or future visa sponsorship

Job Duties

  • Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
  • complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
  • manage reservations, room assignments, and occupancy records using property management systems
  • answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
  • maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
  • prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
  • monitor the property for safety, cleanliness, and policy compliance and report issues to management
  • perform other job duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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